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Job Application for seasonal April-October part time weekend help
Seeking an individual for part time(24-29hrs) summer(Friday-Sunday) ~10am-6pm help who possesses exceptional communication, organization, and multitasking skills. Must be outgoing and personable and able to lift 40 pounds. High School and College students with a love for the outdoors and knowledge of this industry encouraged to apply.
Please find enclosed a job description and employment application for the position you are enquiring about.
KayakMorris.com offers rentals and tours of Kayaks, Bikes and Canoes on both the Illinois River and the I & M Canal from within William G. Stratton State Park.
Working at KayakMorris.com is both highly rewarding and at times challenging. Being outdoors, meeting happy, friendly people and working in such a magnificent environment means that there is often a lot of competition for available positions. As such we only take on the most passionate and professional of applicants.
What are we looking for
All applicants must be 16 years of age, non smoking, have their own transportation, be able to work on weekends, be energetic and capable of strenuous physical labor. Applicants will be assessed using the list of key resultant areas in the job description. Employment is on a casual or contract basis. If a permanent position becomes available, preference is normally given to casual/contract employees who may be interested. The rate of pay is minimum wage and is scaled upwards based on positive feedback and reviews by customers.
What to do next
Fill out the application form below and submit. Please bear in mind that if you don’t hear from us it may be because we are only looking for someone to work on specific occasions such as weekends. That said, our needs often change quite rapidly, so please feel free to let us know you are still looking for work by resubmitting your application every 3 – 6 months.
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If your initial application is successful, we will contact you to arrange an interview around the first week of April.
Once again, thank you for your Inquiry.
Regards,
Janee Matteson
Job Title
KayakMorris.com customer service and support
Reports to General Manager
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“To be a large scale customer focused leader in the provision of outfitting and guides by achieving high standards of customer satisfaction and safety through the maintenance of professional business standards”
Overall Purpose of Job
To provide prompt and courteous customer support i.e. dispensing of rentals, collection of rental fees, in a safe and friendly manner that maximizes the potential for repeatbusiness.
Key Result Areas
Customer Satisfaction
Sales and Repeat Business
Safety & Risk Management
Maintenance of Equipment
Performance Expectations
Customer Satisfaction
Deal with any administration matters in a friendly, efficient and polite manner. Ensure each customer has signed a
disclaimer and that all rental/tour payments are collected and accounted for.
Determine each customers level of experience based on a preparticipation screening.
Provide an overview of the rental/tour that the customer is about to experience and provide a safety talk.
Demonstrate how to enter/exit the kayak safely, provide instructions on correct paddling techniques and how to exit in the event of a capsize. Put customers into kayaks/onto water in a safe and timely manner.
Key Result Areas
Deal with customer inquiries in an effective and empathic manner. Refer any problems or complaints to the GM
Any other tasks as directed
Sales & Repeat Business
At all times, promote KayakMorris.com as a professional business through a neat and tidy appearance (including wearing the
KayakMorris.com uniform) and ensuring our high quality equipment is always clean and well-maintained
Encourage repeat business by maintaining high standards of customer satisfaction.
Ensure you have a good understanding of all rental/tour itineraries to assist business promotion. Up-sell and cross-sell other KayakMorris.com trips by ensuring customers are aware of the wide range of rentals/trips we offer, promoting skills advancement, using maps to explain other trips, handing out brochures, etc
Safety & Risk Management
Check relevant weather to ensure a safe environment.
Speak to GM if alternative site needs to be considered for safety reasons.
• Inspect all equipment to be used prior to each kayak rental/tour and make any necessary adjustments.
• Remain fully conversant with emergency management action plans and search and rescue plans
• Ensure all accidents and incidents are appropriately attended to and reported on by an experienced team member
using correct procedures. Ensure all details on relevant form are completed (precise documentation)
Maintenance of Equipment
• Maintain a tidy work environment
• go through checklist to make sure all equipment is returned
• Regular review of stock and through the GM, timely arrangement of any orders required
• Identify any faulty equipment and report immediately to GM to arrange repairs/replacement
• Reflect, in attitude and performance, the standards KayakMorris.com encourage thereby acting as a role model for other team members
• Update the GM regarding any problems or issues
Qualities and Skills
Physically fit, friendly, energetic and capable of strenuous exercise
Strong commitment to providing quality customer service
Good organizational skills, particularly in a group management situation
Conflict resolution skills
Qualifications
Drivers License
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JOB DESCRIPTION #2
KAYAK TOUR GUIDE(PART TIME AS NEEDED)
MUST POSSESS ALL OF THE ABOVE SKILLS PLUS MUST HAVE PREVIOUS EXPERIENCE IN KAYAKING AND HAVE KNOWLEDGE OF BASIC RESCUE AND TOWING SKILLS AND FIRST AID/CPR
MUST BE 18 YEARS OF AGE
PLEASE USE THE FORM BELOW AND ADD YOUR EXPERIENCE INFO